Our Promise

We stand behind every basket

At Northstar, we stand behind every basket we sell. Quality and freshness are our number one priority. If you have a question about your order, please reach out. Rob reads every note himself.

How we build a basket

Every Northstar basket is built by hand and looked over before it's sealed. Rob calls it having "live eyes": someone looks at every apple, every orange, the pears, the bananas and the grapes, right down to whether a cracker in the box is cracked.

Everyone who builds baskets here learns one rule on their first day: if they wouldn't want their own family to receive that basket, it doesn't leave the warehouse.

"You want that basket to ship out the way you'd want to receive it."
— Rob Gregory, founder

Fruit is fresh and alive, and a box can have a rough trip. We do our best to get it right, and when something does go wrong, we want to hear about it.

If something isn't right

At Northstar, quality and freshness are our top priority. We strive to make sure every basket arrives just the way we would want to receive it. If you find an issue, please call customer support at (224) 836-7444, or reply to your order email, and Rob will look into it personally.

What to tell us

Please call (224) 836-7444 within 2 days of the basket arriving. Fresh fruit is at its best in the first few days, so the sooner the better. Have ready:
- Your order number (it's in your confirmation email)
- What arrived and what was wrong

Rob looks at every case himself and will talk it through with you.

Changing or cancelling an order

To change the recipient, the address or the card message, or to cancel, call or text (224) 836-7444 or send Rob a note as soon as you can. An address can be changed until the basket ships; other changes and cancellations are possible until the basket is built. Once it has shipped, it can't be called back.

Please check your addresses

Your confirmation email shows every ship-to address, and you can change an address until the basket ships. Please check each one. If an address turns out to be wrong, call us and we'll see what we can do.

Once a basket is delivered, the fruit needs to come inside. Please ask your recipient to bring the box in promptly and refrigerate what they won't eat that day.

We want to hear from you

"We appreciate feedback, good and bad — that's part of business. Hearing the good and the bad only makes us better."
— Rob Gregory

Call or text (224) 836-7444, email hello@northstargift.com, or send Rob a note.