Terms of Use

Last Updated: September 21, 2026

Welcome to Northstar Fruit & Gift Baskets. These Terms of Use (“Terms”) govern your use of the Northstar Fruit & Gift Baskets website, online store, customer portal, and related services (collectively, the “Site”).

By accessing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

Throughout these Terms, “Northstar,” “we,” “us,” and “our” refer to Northstar Fruit & Gift Baskets.

1. Using Our Site

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Site for fraudulent, unlawful, or abusive purposes.
• Attempt to gain unauthorized access to the Site, customer accounts, servers, or systems.
• Interfere with the security or operation of the Site.
• Use automated systems to scrape, copy, or collect information from the Site without our permission.
• Impersonate another person or provide false or misleading information.
• Use the Site or Northstar's services in a way that violates another person's rights.

You must be at least 18 years old, or the age of legal majority where you live, to place an order or enter into a binding agreement with Northstar.

2. Customer Accounts

Some features of the Site may allow or require you to create an account.

You are responsible for:

• Providing accurate and current information.
• Maintaining the confidentiality of your password and account credentials.
• Activity conducted through your account.
• Promptly notifying us if you believe your account has been accessed without authorization.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Orders

Submitting an order does not guarantee acceptance.

We may decline, cancel, or limit an order for reasons including:

• Product availability.
• Pricing or product-description errors.
• Suspected fraud or unauthorized payment activity.
• Delivery limitations.
• Regulatory or shipping restrictions.
• Errors involving promotional offers or discounts.
• Circumstances that make fulfillment impractical or unsafe.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

4. Pricing and Payment

Prices are shown in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, delivery fees, and other charges will be displayed during checkout when reasonably possible.

Prices, products, promotions, and availability may change without notice.

Payment must be made using a payment method accepted by the Site. Payment transactions may be processed by third-party payment providers.

You represent that you are authorized to use the payment method submitted with your order.

5. Product Availability and Substitutions

Many Northstar products contain fresh, seasonal, or limited-availability items.

Because fruit, flowers, gourmet foods, packaging materials, and other components may vary by season and availability, we may occasionally substitute an item with another item of comparable or greater quality and value.

We make reasonable efforts to preserve the overall character, quality, presentation, and value of the product ordered.

Product photographs are representative. Natural variations in fruit, produce, color, size, shape, ripeness, packaging, ribbons, containers, and other components should be expected.

6. Fresh and Perishable Products

Many Northstar products are perishable and require appropriate handling after delivery.

Recipients should promptly retrieve delivered packages and follow any storage, refrigeration, or handling instructions included with the product.

Northstar cannot be responsible for deterioration caused by circumstances occurring after successful delivery, including:

• Packages left outside for extended periods.
• Incorrect storage after delivery.
• Failure to retrieve a delivered package promptly.
• Incorrect delivery information supplied by the purchaser.
• Refusal or inability of the recipient to accept delivery.

Nothing in this section limits Our Promise (Section 7) or any rights you may have under applicable law.

7. Our Promise

We take pride in the quality of every Northstar gift.

If a product arrives damaged, spoiled, materially incomplete, or otherwise not in acceptable condition, please contact us as soon as reasonably possible.

Depending on the circumstances, we may replace the product, replace affected items, issue a refund or credit, or provide another appropriate solution.

We may request information about the delivery or photographs of damaged items when necessary to help us understand or resolve the problem.

Our goal is simple: your gift should arrive in the condition we intended.

8. Allergies, Ingredients, and Dietary Preferences

Northstar sells products that may contain or come into contact with common allergens, including peanuts, tree nuts, milk, wheat, soy, eggs, sesame, and other ingredients.

Ingredient information and dietary descriptions are provided for convenience and may be based in part on information supplied by product manufacturers.

Manufacturers may change ingredients or manufacturing processes without notice. The ingredient and allergen information printed on the actual product packaging should be considered the most current information.

Unless a product is expressly represented as being produced in a dedicated allergen-free environment, Northstar does not guarantee that a product is completely free from cross-contact with allergens.

Dietary designations such as vegan, kosher, halal, gluten-conscious, nut-free, diabetic-friendly, or similar descriptions should not be interpreted as medical advice.

Individuals with serious food allergies, medical dietary restrictions, or other health concerns should review product labeling carefully before consumption.

9. Gift Orders and Recipient Information

When you place an order for another person, you may provide information about the recipient, including:

• Name.
• Delivery address.
• Telephone number.
• Delivery instructions.
• Gift message.
• Dietary or product preferences.

You represent that you are authorized to provide the information necessary for Northstar to fulfill the gift.

We may use recipient information to process, prepare, deliver, support, or resolve issues relating to the order.

Providing a person's information to receive a gift does not automatically subscribe that person to Northstar marketing communications.

10. Gift Messages

You are responsible for the content of gift messages you submit.

Gift messages may not contain unlawful, threatening, harassing, defamatory, obscene, discriminatory, fraudulent, or otherwise inappropriate content.

We reserve the right to decline to print or transmit a gift message that reasonably appears to violate these Terms.

11. Shipping and Delivery

Delivery dates and times are estimates unless Northstar expressly guarantees otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather.
• Carrier delays.
• Natural disasters.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• Restricted-access buildings or facilities.
• Recipient availability.
• Holiday shipping volume.
• Events affecting national or regional transportation networks.

Customers are responsible for providing complete and accurate delivery information.

Additional charges resulting from address corrections, delivery changes, or reshipment caused by incorrect information may be the customer's responsibility.

Tracking information, when available, is provided for convenience and may be supplied by a third-party carrier.

12. Corporate and Recurring Gifting

Northstar may offer corporate gifting, volume ordering, recurring gifting, invoicing, integrations, address-list management, and other business services.

Additional terms, pricing, order minimums, payment terms, or written agreements may apply to corporate accounts.

If there is a conflict between these Terms and a separate written agreement between Northstar and a corporate customer, the separate written agreement will control for the services covered by that agreement.

Corporate customers are responsible for having appropriate authority to provide employee, customer, prospect, or other recipient information to Northstar.

13. Promotions and Discount Codes

Promotional offers may be subject to additional conditions, including:

• Expiration dates.
• Minimum purchase amounts.
• Product exclusions.
• Customer eligibility requirements.
• Limits on the number of uses.

Unless expressly stated otherwise, promotional offers may not be combined.

Northstar may cancel or correct a promotion if it was published or configured in error, subject to applicable law.

14. Returns and Refunds

Because many Northstar products contain fresh or perishable goods, traditional product returns may not always be practical or appropriate.

If there is a problem with your order, contact us promptly so we can determine the appropriate resolution.

Refunds, replacements, credits, or other remedies will be determined based on the circumstances of the order and applicable law.

15. Email and Marketing Communications

If you choose to join our mailing list, you may receive news, seasonal announcements, special offers, product updates, and other marketing communications from Northstar.

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the message.

Unsubscribing from marketing messages will not prevent us from sending transactional communications regarding orders, accounts, deliveries, refunds, security matters, or customer-service requests.

16. Intellectual Property

The Site and its content—including Northstar's name, logos, designs, product photographs, graphics, text, software, product descriptions, packaging concepts, and other materials—are owned by or licensed to Northstar and are protected by applicable intellectual-property laws.

You may use the Site for personal and legitimate business purchasing purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our content without permission, except where allowed by law.

17. Reviews, Feedback, and Submissions

If you submit a review, testimonial, photograph, suggestion, idea, feedback, or other content to Northstar, you represent that you have the right to provide it.

You grant Northstar a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with operating and promoting our business, subject to applicable privacy and consumer-protection laws.

We will not knowingly attribute private feedback publicly to you in a misleading manner.

18. Third-Party Services and Links

The Site may use or link to third-party services, including payment processors, shipping carriers, mapping services, analytics providers, social-media platforms, and other websites.

Northstar does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be governed by their own terms and policies.

19. Website Availability

We work to keep the Site available and accurate, but we do not guarantee uninterrupted or error-free operation.

We may modify, suspend, update, or discontinue any part of the Site when reasonably necessary.

20. Disclaimer of Warranties

Except for warranties or guarantees expressly provided by Northstar and rights that cannot legally be waived, the Site and its content are provided on an “as available” basis.

To the fullest extent permitted by law, Northstar disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms eliminates any warranty, consumer right, or remedy that cannot lawfully be excluded.

21. Limitation of Liability

To the fullest extent permitted by law, Northstar will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Site or purchase of our products.

To the fullest extent permitted by law, Northstar's aggregate liability relating to an individual order will not exceed the amount paid to Northstar for the order giving rise to the claim.

These limitations do not apply where prohibited by law.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold Northstar harmless from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful misuse of the Site, violation of these Terms, or violation of another person's rights.

23. Privacy

Our collection and use of personal information is described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

24. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Material changes will apply prospectively unless otherwise permitted by law.

Your continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms.

25. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where another jurisdiction's law must apply.

Any dispute relating to these Terms or the Site will be resolved in a court with appropriate jurisdiction in Illinois unless applicable law requires otherwise.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

27. Contact Us

Questions about these Terms or an order may be directed to:

Northstar Fruit & Gift Baskets
Phone: (224) 836-7444
Website: northstargift.com
Online Store: store.northstargift.com

For privacy-related questions, contact privacy@northstargift.com.