Shipping & Delivery

Fresh fruit doesn't like to wait around, so we plan every shipment around one question: how does this basket reach its person in good shape and on time?

Where we ship

The continental United States (the lower 48 states and Washington, D.C.). We don't ship to Alaska, Hawaii or military (APO/FPO) addresses. Every basket ships from Palatine, Illinois.

UPS doesn't deliver to P.O. boxes, so please use a street address.

How we ship

Baskets travel by UPS. Rob has worked with UPS for years because they deliver reliably and we can track every package — if a basket should have arrived and hasn't, we can find out why.

There's no pickup option; every order ships.

At checkout you'll see the UPS options for each gift's address, with the price and the day it's expected to arrive. Shipping is added at checkout.

How long it takes

Shipping is normally 1 to 3 days, depending on where the basket is going. Fresh fruit is perishable, so every basket is sent to arrive within 3 days of leaving Palatine.

We ship Monday through Friday, and we plan each ship day so a basket never sits on a truck over the weekend.

Orders placed before 12:00 noon Central on a weekday ship the same day. Later orders ship the next ship day.

Saturday arrivals

Orders to arrive on a Saturday ship on Friday and must go by UPS Next Day Air.

For a must-arrive date or a holiday order, call or text (224) 836-7444 or send Rob a note and he'll confirm the best ship day.

Holidays

Holiday orders have to be placed by the order-by date for that holiday to ensure holiday delivery. The date depends on where the basket is going and the UPS service you choose, and we account for UPS holidays, when UPS doesn't pick up or deliver. On any basket's page, use Holiday delivery? with the recipient's ZIP code to see the last day to order. At checkout, each shipping option shows whether it arrives in time.

For Thanksgiving, most of the country needs to order by the Monday before at noon Central for UPS Ground.

Hot and cold weather

When extreme heat or cold is forecast where your basket is going, we'll contact you before it ships to pick a new ship date.

Updates along the way

If you opt in at checkout, we'll text or email you as your order moves along: when it's received, when the basket is packed, when it ships with UPS tracking, on delivery day, and once it's delivered.

You can also check an order any time in My Account, or ask Perry in the chat with your order number.

When it arrives

There's fresh fruit inside. Please bring the box in as soon as it lands, and refrigerate anything you won't enjoy the same day.

If something goes wrong

Please check every ship-to address before you order; you can change an address until the basket ships. If something goes wrong, a wrong address, a delay, or a box that took a beating, call us right away at (224) 836-7444 and we'll see what we can do. See Our Promise.